Shipping & Returns
Shipping Policy
OVERALL TERMS
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1. We kindly advise that all customers should contact us if anything happened with product. We will do our best to help you and solve any problems which might appear.
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2. As a buyer please make sure that the correct item has been ordered. If wrong product was chosen please let us know immediately so that we could help you with sorting this out and be able to correct the stock availibility
3. If there will be any problem with stock availibility we will inform you immediately.
4. When buying from us we understand that you as a customer aceppts our t&c.
RETURN AND EXCHANGE
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Due to the type of product we accept exchange only if anything is not right - however due to the nature of the products - handmade - it is expected they will vary in style as all is done by hands not on a production line
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SHIPPING
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1.We send products within 1-2 working days after payment received. For bigger personalised orders, this may be delayed and take up to 14 days from the time order has been placed due to the whole process and work involved
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If any delay appear we will contact you first.
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2. Smaller items are sent by Royal Mail/HERMERS, larger items via courier (please contact us to confirm postage costs)
Please note that it takes 2-3 days for item to be delivered in UK if sent by 1st class ( sometimes shorter) but it can take up to 15 days for item to arrive when busy time in the year ( according to Royal Mail ).
If there will be any delay please contact us immediately - we have proof of postage and we can claim compensation from Royal Mail.
3. Please ensure you check the item BEFORE you sign it , if you do not have time to check please sign for it but include the words "Unchecked- may be damaged" as this will enable us to claim from the COURIER any compensation required..
4. We offer UK and international deliveries
5. Free delivery for all UK orders above £15
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INTERNATIONAL DELIVERIES
We send items abroad using Small Packet service and International signed for by Royal Mail.
Please allow up to 25 days for item to arrive when busy season ( according to Royal Mail )
Most of our items are delivered abroad within max 1 - 2 weeks .
WRONG DELIVERY ADDRESS
Please make sure your deliverey address is correct as we will not be responsible for lost items or items which were signed for by other party.
GDPR
The General Data Protection Regulation, known as GDPR, comes into effect which helps give people more control over how their personal data is used and how they're contacted.
Your privacy is really important to us which is why we are writing to you to let you know that we have updated our Privacy Statement.
We hope to make it easy for you to understand the changes, and clearly explain how we collect, store and handle your personal data. The data we hold helps us personalize our communication to you and recommend products, services and events that we think will be relevant and interesting for you
Privacy Statement
Your personal information is yours and you control what we do with it.
At Soyka Scented Candles we respect your privacy and the confidentiality of any Information we hold about you, and will only use your personal information for the following purposes to administer your account and to provide the products and services you have requested from us.
What do we mean by 'data'?
In this context 'data' refers to any personal information that we have about you. It can include:
Any means of identifying you, such as your name, your address and contact number.
Any online means of Identifying you such as your IP address
Your contact details, such as your home or work address, phone numbers and email address
How do we use your data?
We will use your data to contact you, this may be in the form of marketing with offers and updates, regarding your purchase , or feedback.
We will only contact you via the means you have provided to us and agreed to us using.
The forms of contact we use are:
Email
occasionally Text Message
Direct Mail while purchasing items from us
Social Media
Marketing offers and updates include:
Offers and newsletters
Change of circumstances such as holiday, delayed delivery etc
Price draws
Sharing your data
Your data is confidential and is not shared anywhere outside and is kept private only for Soyka Scented Candles records
It is used only for the transaction purposes and any marketing and updates we do.
What are my rights under the GDPR?
You are put in control of your data. Practically, this means that you must give your consent before we can hold any data about you. Under the General Data Protection Regulation you have a number of individual rights:
Right to be informed
Right of access
Right of rectification
Right to erasure
Right to restrict processing
Right to data portability
Right to object
Rights related to automated decision making including profiling
What should I do now?
If you no longer wish to receive certain forms of marketing from Soyka Scented Candles please contact us via email on: infoscentedcandles@gmail.com
You also have the right to be erased by us which requires us to remove any data we hold on you. If you wish so please email on infoscentedcandles@gmail.com
Data Control
Any data protection issues can be directed to us on infoscentedcandles@gmail.com